Delivery and Returns
Method: UPS Ground is the normal method of shipment. Expedited shipping is available for an additional charge.
Shipping and Handling Charges: Shipping and Handling charges will be prepaid and added to your invoice. Shipping and Handling charges will be calculated according to UPS Standard Rates. These rates currently are available at: http://www.ups.com/content/us/en/shipping/cost/zones/standard_list_rates.html.
Title/Risk of Loss: All shipments are FOB Sanibel’s facility. Title to products and risk of loss passes from Sanibel to you upon delivery to the carrier.
Timing of Shipments: All in stock orders will be shipped within 24 hours of order (except weekends and holidays). In the event that an item is out of stock, a Sanibel Customer Service Representative will notify you of the delay and ship any other items ordered under in stock guidelines.
Return Policy (Audiometers and Tympanometers excluded, see separate policy below)
Sanibel Supply® has a “no-hassle” return policy. This means that a product* bought from sanibelsupply.com will be accepted for return within 21 days from date of purchase, even if it was opened or used. Sanibel Supply® will refund the purchase price, except shipping and handling charges, without questions when the item(s) being returned are accompanied by a completed Return Slip (to the credit card account used in the original purchase). The Return Slip will be included with each shipment.
*audiometers and tympanometers excluded
Warranty and Return Policy for audiometers and tympanometers
All new instruments is for a period of one year to be free of defects due to workmanship under normal use. Instruments that have an out of the box failure will be replaced at the discretion of the company. Used instruments will have a 6-month limited warranty. Warranty covers parts, labor and shipping from the manufacture and will receive calibration certification at no charge.
- Warranty Repairs: Equipment under warranty will be repaired and calibrated at no charge to the customer and shipped 2nd day or better. Customer is responsible for all shipping charges to the factory.
- Warranty Parts: Parts under warranty are no charge. Distributors can submit a P.O. for warranty parts to perform repairs on site. Parts will be shipped 2nd day or better with a credit to be issued once the manufacturer receives the defective parts and the Merchandise Return for Credit Form
- Warranty Replacement: The Company may, at its discretion, choose to replace a device that has experienced an out of the box failure (within 15 days of shipment.) A replacement device will be shipped and billed with credit to be issued upon return of the defective device and a Merchandise Return for Credit Form.
- Returns: All returns must include a Merchandise Return for Credit Form, All Returns not for warranty replacement are subject to a 10% restocking fee. Items returned without the Merchandise Return for Credit Form will be refused. Contact our office for a copy of the Merchandise Return for Credit Form.
- Repair Rates: All out-of-warranty repairs will be performed at a rate of $150.00 an hour and billed in half hour increments (half hour minimum). All Repairs are covered by a 90 day warranty covering the repair performed.
- Calibration: All repairs may be calibrated and certified at the customer’s request. Additional charges apply.
- Distributor Discount: Authorized distributors will be charged standard distributor pricing on all parts used for an out-of-warranty repair and will also receive a 25% discount on labor and calibration.
- Non-Authorized Distributors: All non- authorized distributors who contact the service department in regards to any technical related questions must have purchased a service manual for the device and will be billed at a rate of $150.00 per hour, or a minimum of $75.00 per call. This payment will need to be made at the time of the call via credit card. In addition, any parts orders that are placed by a non authorized dealer, will be priced at the current suggested retail price and have a minimum of $50.00 per order